Terms and Conditions

Last Updated: July 2025

Welcome to the AusCoreLab website, owned and operated by AusCoreLab Pty Ltd (“AusCoreLab,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website (“Site”) and any products purchased through it. By accessing or using the Site or placing an order, you agree to comply with these Terms. If you do not agree, you must not use our Site or services.

1. Research Use Only – Regulatory Notice

All products sold by AusCoreLab are intended exclusively for scientific and laboratory research use by qualified institutions and professionals. These products are not approved by the Therapeutic Goods Administration (TGA) or any international regulatory body for diagnostic, therapeutic, or veterinary use.

Our compounds must not be used for human or animal consumption or any form of clinical application, including but not limited to ingestion, injection, inhalation, transdermal use, dietary supplementation, or cosmetic formulation. Any implication, misuse, or resale of our products for personal or therapeutic use is strictly prohibited.

We reserve the right to cancel or refuse orders if there is evidence or suspicion of misuse, regulatory violation, or misrepresentation of research intent. AusCoreLab may monitor account activity, shipping addresses, and public information to ensure compliance. Where necessary, we may report such activity to relevant authorities.

2. Eligibility and Access Restrictions

By purchasing from AusCoreLab, you confirm that:

  • You are at least 21 years of age.

  • You are acting on behalf of a recognized research institution, laboratory, or scientific entity.

  • You have the legal authority and qualifications to receive and handle controlled or restricted-use research compounds.

Customers are responsible for ensuring they meet all legal and ethical obligations for the possession, storage, and use of materials ordered from our Site. Orders placed by unqualified individuals or organizations may be rejected without notice.

3. Agreement and Representation

Your use of this Site represents your acknowledgment of and agreement to these Terms. If you are acting on behalf of a company, institution, or third party, you warrant that you are fully authorized to bind that entity to this agreement.

4. Shipping & Geographic Restrictions

AusCoreLab currently ships to addresses within Australia and select approved international research institutions. All shipping destinations must be valid, verifiable, and associated with qualified research organizations. Any attempt to falsify or misrepresent shipping or purchasing details will result in order cancellation.

5. Payments and Order Verification

We accept payments through:

  • Credit/Debit Cards

  • Bank Transfers

  • Cryptocurrency (BTC, ETH, USDT)

  • Other secure methods (upon request)

All payments must be successfully processed before an order is confirmed. We reserve the right to verify your credentials, institution, and intended use before fulfilling any purchase. Suspicious or unverified transactions may be held or cancelled at our discretion.

6. Shipping Terms & Risk of Loss

Orders are typically processed within 1–2 business days of payment confirmation. Once an order is transferred to the shipping carrier, the risk of loss or delay transfers to the purchaser.

It is the customer’s responsibility to:

  • Ensure accurate shipping details at checkout

  • Track their package post-dispatch

  • Follow up with the carrier in the event of delays or misdelivery

AusCoreLab is not liable for third-party shipping issues but may assist in resolving claims when feasible.

7. Returns & Refund Policy

Due to the sensitive nature of our products, returns are accepted only if:

  • The product is unopened and in its original, untampered packaging

  • The return is requested within 14 days of delivery

  • Return authorization has been issued by our team

Products returned without prior authorization or in compromised condition may not be eligible for refund. Refunds are processed to the original payment method after inspection. Shipping fees are non-refundable unless the return is due to an error on our part.

8. No Warranties – Limited Liability

All products are sold “as is” and “as available”, without any express or implied warranties. AusCoreLab makes no guarantees about the stability, performance, or fitness of any product for a specific research purpose.

Under no circumstance shall AusCoreLab be held liable for:

  • Misuse of products

  • Unauthorized applications

  • Indirect, incidental, or consequential damages arising from product use or site access

Our maximum liability is limited to the total purchase price of the affected order.

9. Indemnification

You agree to indemnify and hold harmless AusCoreLab, its directors, affiliates, and employees from all claims, liabilities, or expenses (including legal fees) resulting from:

  • Breach of these Terms

  • Improper use or handling of our products

  • Misrepresentation of your qualifications or intent

10. Intellectual Property

All content on this Site — including images, data sheets, product listings, trademarks, and site design — is the intellectual property of AusCoreLab Pty Ltd. Unauthorized reproduction, redistribution, or modification of site materials is prohibited without our express written consent.

11. Jurisdiction and Governing Law

These Terms are governed by the laws of Victoria, Australia. Any dispute relating to the Site, services, or these Terms must be brought before the courts of Victoria, and you consent to the jurisdiction of those courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes have been posted constitutes your acceptance of the revised Terms.

If any provision of these Terms is found to be unenforceable, the remaining terms will continue in effect.

13. Contact Information

For questions or clarifications about our Terms and Conditions, please contact:

AusCoreLab Pty Ltd
Attention: Compliance Officer
123 Research Park Drive
Melbourne, VIC 3000
Australia
Email: info@auscorelab.com
Phone: +61 3 1234 5678