Privacy Policy

Effective Date: July 1, 2025

1. Introduction

AusCoreLab Pty Ltd (“AusCoreLab,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of individuals and institutions who access our website for scientific and research-related purposes. This Privacy Policy explains how we collect, use, and protect the information of visitors and verified purchasers using our platform. Access to this website is intended solely for research professionals and organizations based in Australia and internationally. Our products are not for human or animal consumption, and the website is not intended for general consumers or minors.

2. Scope of Use and Intended Audience

Our website and services are strictly designed for professional laboratories, institutions, and qualified researchers engaged in legitimate scientific work. Use of our site or products for personal, therapeutic, or recreational purposes is strictly prohibited. AusCoreLab does not collect or store protected consumer health information or process sensitive data under consumer privacy statutes like the Privacy Act 1988 (Cth) unless required for research compliance.

3. Information Collected

When you create an account or place an order, we may collect personal and institutional details such as:

  • Name and professional title

  • Company/laboratory name

  • Email address

  • Billing and shipping addresses

  • Order and transaction history

  • Technical data such as IP address, browser type, device identifiers, and referral paths

We do not collect or retain full credit card details. Payment information is securely processed by third-party payment gateways in compliance with PCI-DSS standards.

4. Use of Information

The information we collect is used to:

  • Verify eligibility to purchase research-use-only materials

  • Fulfill orders and coordinate shipping

  • Communicate updates, receipts, or confirmations

  • Ensure regulatory compliance and lawful access

  • Monitor site performance and prevent fraud

We do not use your data for consumer advertising or marketing and do not sell or rent customer information to third parties.

5. Cookies and Analytics

AusCoreLab uses cookies and analytics tools to understand site functionality, security, and performance. These may include:

  • Session cookies to maintain login status

  • IP and browser fingerprinting to detect fraud

  • Device and location identifiers (non-personally sensitive)

These tools help us deliver a secure and streamlined experience. We do not use tracking pixels, retargeting ads, or behavioral profiling.

Browser Settings: You may choose to block cookies via your browser settings; however, doing so may impact the performance of certain site features.

Do Not Track (DNT): While we respect DNT signals where possible, industry standards around DNT responses remain inconsistent. For more information, visit allaboutdnt.com.

6. Disclosure of Information

We may share limited information with trusted third-party providers involved in:

  • Secure payment processing

  • Order fulfillment and shipping logistics

  • Site analytics and fraud detection

  • Regulatory reporting, if required

All partners are bound by confidentiality agreements and may not use data for any unrelated purposes. AusCoreLab may also disclose information where required by law, subpoena, court order, or government request.

7. Data Security

We take data protection seriously and maintain technical, administrative, and physical safeguards to protect your information. Measures include:

  • Secure HTTPS communication

  • Role-based access to internal systems

  • Use of reputable hosting and payment processors

  • Ongoing audits and internal data handling policies

Despite these measures, no internet system is completely secure. Use of our services indicates acknowledgment of residual risks.

8. Data Retention

We retain transactional and account data only as long as necessary to meet our business, legal, and regulatory requirements. Once data is no longer required, it is de-identified or securely deleted. AusCoreLab reserves the right to retain anonymized or aggregated data for statistical and operational analysis.

9. Access and Control

If you are a verified account holder, you may request access to or correction of your stored information by contacting us. We may request proof of identity and affiliation. Because AusCoreLab operates exclusively as a B2B research supplier, we are not subject to general consumer data erasure laws such as the CCPA or GDPR unless applicable by jurisdiction.

10. Children’s Data

AusCoreLab does not knowingly sell products to or collect data from individuals under the age of 21. Our platform is not intended for minors or the general public. Any accounts found to be in violation will be deactivated, and associated data will be removed.

11. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our operations, data handling practices, or legal obligations. We will revise the “Effective Date” accordingly and post updated versions here. Continued use of our website implies agreement with the revised terms.

12. Contact Us

For questions about this Privacy Policy or to make a data-related request, please contact us at:

AusCoreLab Pty Ltd
Attention: Privacy & Compliance
Address: 123 Research Park Drive, Melbourne, VIC 3000
Australia
Phone +61 3 1234 5678
Email info@auscorelab.com