What if my product arrives damaged?

Please email info@auscorelab.com with your order number, a clear photo of the damage, and a brief description. We’ll promptly arrange a replacement for any damaged items.

If your package is returned to sender, we can reship it to your corrected address. We recommend contacting your local postal service to try rerouting the shipment or setting up mail forwarding through auspost.com.au or the relevant carrier.

Due to the nature of our research-use-only products, we cannot accept returns. However, if there’s an issue with your order, we’re happy to help resolve it.

Refunds are handled on a case-by-case basis. To request a refund, please email us with the following:
– Your order number
– A description of the issue
– Clear photos, if applicable

Orders are typically processed within 1–2 business days. Standard domestic shipping within Australia takes 3–7 business days. International shipping times vary depending on destination and customs processing.

Why are AusCoreLab products labeled “Not For Human Consumption”?

AusCoreLab products are intended strictly for Research Use Only (RUO) and are available exclusively to qualified professionals operating in controlled laboratory settings. These compounds are not approved by the Therapeutic Goods Administration (TGA) or any equivalent global authority for human or veterinary use — including but not limited to clinical trials, therapeutic applications, or any form of consumption.

AusCoreLab operates in full compliance with applicable regulatory guidelines to ensure that all products are limited to professional research purposes only.

Important Notice: AusCoreLab does not provide instructions, advice, or recommendations regarding the use or application of its products. Researchers are solely responsible for consulting qualified experts to design, validate, and follow proper research protocols.

 

Disclaimer: THIS PRODUCT IS INTENDED AS A RESEARCH CHEMICAL ONLY. This designation allows the use of research chemicals strictly for in vitro testing and laboratory experimentation only. All product information available on this website is for educational purposes only. Bodily introduction of any kind into humans or animals is strictly forbidden by law. This product should only be handled by licensed, qualified professionals. This product is not a drug, food, or cosmetic and may not be misbranded, misused or mislabeled as a drug, food or cosmetic.